Last updated: August 22, 2026
We want every Kindstead HOME gift to arrive in excellent condition.
Returns
Because our gift boxes are curated, packaged and prepared for delivery as gifts, we generally do not accept returns or exchanges for change of mind.
This does not affect any rights you may have under applicable consumer protection laws.
Damaged, Defective or Incorrect Items
If your gift arrives damaged, defective, or with an incorrect item, please contact us as soon as possible after delivery. Include your order information and, where possible, a photo of the issue.
We will review the situation and, where appropriate, arrange a replacement, replacement item, or refund.
Gift Cards
Third-party gift cards included in a gift box cannot be returned, exchanged, or redeemed for cash through Kindstead HOME.
Refunds
Approved refunds will be issued to the original method of payment. Processing times may vary depending on the payment provider or financial institution.
Contact
For questions or concerns about an order, please contact us using the contact information provided on the Kindstead HOME website.